Clearing Your Browser's Cache
Your browser caches data about each website you visit to speed up loading times. Over time the actual data online can differ from what your browser has cached, potentially causing local issues. We recommend clearing your browser's cache periodically and whenever you experience website issues.
To clear your desktop browser's Cache:
Close all windows and tabs of your browser.
Open a new tab on your browser and make sure Wix.com is not open on any tabs or windows.
Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below).
Unable to View Images on Your Site
If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's security programs (e.g., antivirus, firewall).
To resolve the issue of missing images on your site:
Clear your browser's cache.
View your site using incognito or private browsing mode.
View your site in the latest version of another supported browser.
Temporarily disable any internet security programs installed (e.g., antivirus, firewall) and try to access your site again. It is preferable to try this while connected to the modem directly.
Try viewing your Wix site from a different computer that uses a different network to connect to the internet.
Live Site Errors
HTTP status codes appear when there is some kind of error loading your site. These codes are standard types of errors which appear in any browser, such as Chrome, Firefox, Safari, etc.
The most common codes include 401, 403, 404, 500 and 502.
Click below to learn how to resolve live site error messages:
Checking Your Browser Version
To find out what browser version you are using, visit www.whatismybrowser.com. If your browser is outdated, we recommend updating it to the latest version.
Clearing Wix Cookies from Your Browser
When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay logged in to your favorite websites.
We recommend clearing your browser's cookies periodically, especially if you're noticing problems when browsing websites.